Company Status, Payment & Refund Policy

1) Company Status

SSK PARTNERS Co., Ltd. ("SSK PARTNERS") is a formal medical tourism company and a Korean subsidiary based in Seoul, Republic of Korea. SSK PARTNERS maintains the government-required medical tourism registration certificates and compulsory liability insurance as required under applicable laws and regulations of the Republic of Korea.

Note: Documentation numbers and copies can be provided to clients and partner medical institutions upon request, subject to confidentiality and data protection requirements.

2) Payment & Refund Regulations — Overview

Payment and refund rules for medical procedures are set by each hospital/clinic under Korean law. The provisions below are general guidelines commonly applied across Korean medical institutions. The specific terms of the hospital/clinic you select will control and may differ. Any hospital-specific policy provided to you (including a consent form) prevails over this summary.

3) Payment Terms

• Prepayment required: Unless the hospital specifies otherwise, the full cost of the procedure must be paid before the procedure begins.
• Accepted methods: Most hospitals accept cash, bank transfer/remittance, and credit/debit cards. Availability may vary by hospital.
• Bank/transfer fees: All transaction charges and remittance fees are borne by the payer. Payments must be made net of fees so that the hospital receives the full invoiced amount.
• Card limits: Many international cards have daily or geographic spending limits. Contact your card issuer in advance to enable card use in Korea and increase your daily limit if necessary.

4) Deposits & Scheduling

• Deposit to secure date: To confirm your procedure date, hospitals generally require a deposit. Your schedule is confirmed only after the hospital receives the deposit.
• Typical amount: Around 10% of the estimated cost, though it may vary.
• No guarantee without deposit: Without a deposit, the surgery/procedure date is not guaranteed.

5) Refund Policy — General Principles

• Hospital-specific rules: Refund terms are set by each hospital/clinic under Korean law.
• Outcome dissatisfaction: Dissatisfaction with the outcome is not a valid ground for refund. Consent forms are required before procedures.
• Personal expenses: Airfare, visas, accommodation, meals, transport, etc. are never refundable.

6) Procedure Refunds (Once Procedure Has Begun)

No refund after commencement: Once the procedure has started, no refunds are provided. This is standard in Korea.

7) Deposit Refunds (Cancellation Policy)

Hospitals reserve resources for your scheduled procedure. Cancellations cause scheduling and financial losses. The following schedule is commonly applied:

• Category 1: 90% refund if canceled up to 3 days before the scheduled date.
• Category 2: 50% refund if canceled up to 2 days before.
• Category 3: 20% refund if canceled up to 1 day before.
• Category 4: 0% refund if canceled on the day of the procedure or after the scheduled time (including no-shows).

Business hours: Unless otherwise stated, Monday–Friday, 09:30–19:00 (KST). Saturdays, Sundays, and Korean public holidays are excluded.

Example: A cancellation email sent at 20:00 KST three days before is considered received the next business day (Category 2).

How to cancel: Send requests to sskpartners22@gmail.com. Refunds are processed net of any bank/remittance fees.

8) Authority & Variations

• No unilateral changes: SSK PARTNERS cannot alter hospital/clinic rules.
• Priority of hospital documents: Admissions documents, quotations, and consent forms govern your specific case.

9) Contact

10) Governing Law & Language

• Governing law: Based on the laws and consumer-protection standards of the Republic of Korea.
• Language: This English version is for convenience. In case of discrepancy, the Korean version controls unless the hospital specifies otherwise.